assistance, consultancy, technical support

Assistance, consultancy, technical support

We are totally committed to the quality of products and services we offer our customers. We feature qualified and highly specialized professionals to offer our assistance consultancy and technical support for the analysis, design, execution even with the most complex solutions.

Sophisticated IT procedures allow our Customers to obtain real-time answers on orders, invoices, and transport documents (we have agreements with the main Italian freight forwarders). Customer Service Centers provide information on:

  • Offers, their validity and updates;
  • Availability of stock products;
  • Availability of products on our ebay shop;
  • Delivery service and terms.

After the installation is complete, a continuous assistance and technical support provided by our experts allow our Customers to receive and put into practice useful tips to improve the performance and structure of their cables.

In addition, our Quality Service Department is always available to Customers, so that they can ask any questions and we can resolve doubts about any purchased product/s.


If you have any doubt or cannot find the information you are looking for, please consult the F.A.Q. area of our website.

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To contact R. E. F. I., please check our contact page: you will receive a reply as soon as possible